Help & Support

We're here to help you with any questions

Call Us

Mon-Fri, 8AM-6PM

+251 900 000 000

Email Us

We'll respond within 24 hours

support@etload.et

Live Chat

Chat with our support team

Frequently Asked Questions

How do I book a trip?

Go to 'Book Trip', enter your origin, destination, and cargo details, then search for available trips.

What payment methods are accepted?

We accept Telebirr, CBE Birr, cash on delivery, and bank transfers.

How do I track my shipment?

Use the 'Track Shipment' feature and enter your booking number to see real-time updates.

What if my driver cancels?

You'll be notified immediately and can rebook with another driver or get a full refund.

Can't find what you're looking for?

View Documentation